Support Hub

Email: support@yarbuddy.com
Phone: +916282119174
Hours: Mon–Sat, 10:00–18:00 IST (Kerala)
Typical response: 24–48 hours. Urgent safety reports are prioritized within 24 hours.

Yarbuddy is strictly 18+ only. We have a zero-tolerance policy for Child Sexual Abuse and Exploitation (CSAE). If you suspect a minor or see grooming/CSAE content:

1. In-app: Profile or chat → ••• → Block & Report → choose Under 18/CSAE.
2. Email the Child Safety POC: support@yarbuddy.com (include username, screenshots, timestamps if possible).
3. Emergency: If you are in immediate danger, contact local authorities first.

Handling: We remove CSAE content/accounts, may preserve relevant data where required by law, and cooperate with lawful requests from authorities. See Child Safety Standards (CSAE).

We want Yarbuddy to be respectful and safe. Use the in-app tools to block or report users anytime.

1. Report: Open the profile or chat → tap Report → choose a reason (harassment, spam, impersonation, hate, nudity, minors/CSAE, etc.). Add context if possible.
2. Block: Blocks prevent chats and profile visibility.
3. Emergency: If you feel unsafe, contact local authorities first.

Moderation approach: combination of automated checks and human review. Violations can lead to warnings, restrictions, or account removal. See your safety & privacy choices in our Privacy Policy.

Yarbuddy Premium purchases and subscriptions are processed by Google Play. For charges, receipts, trials, cancellations, and refunds, please follow Google Play’s policies and steps in the Play Store app.

• Cancel subscription: Play Store → Profile → Payments & subscriptions → Subscriptions → Yarbuddy.
• Request refund: Play Store → Profile → Payments & subscriptions → Budget & history → select purchase → Request refund.
• Device changes: Sign in with the same Google account to restore entitlements.

Note: We don’t store full payment card details. Billing is handled by Google Play.

You can exercise your privacy rights via the app or email. We’ll verify ownership before acting.

• Access / export data: Email support@yarbuddy.com.
• Delete data: Use “Delete account” in Settings or email us with subject “Data Deletion – Yarbuddy”.
• Corrections: Update profile info in-app; contact us for anything else.

Learn more in our Privacy Policy.

For unresolved concerns, you may contact our Grievance Officer:

Name: Rahul M. (Grievance Officer) — Yarbuddy
Email: support@yarbuddy.com
Phone: +916282119174
Region: Kerala, India

We review grievances within 24 hours and aim to resolve them within 15 days, subject to investigation needs.